Dine Development Corporation

  • z/OS 3rd party Software Support Technician

    Job Location US-PA-Mechanicsburg
    Posted Date 3 days ago(4/18/2019 3:02 PM)
  • Overview

    DDC-ITS is 100% tribally owned by the Navajo Nation. Recognized by the Small Business Administration (SBA), we are certified as a Tribally Owned 8(a) Small Disadvantaged Business.


    DDC-ITS is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.


    DDC-ITS strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.


    DDC-ITS provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.

    Advertised Job Title

    z/OS 3rd party Software Support Technician


    • Plan, implement, sustain and provide technical guidance for product installations, upgrades, and maintenance to include IBM System z/OS 3rd party software/utilities.
    • Initiate calls to the vendor to ascertain proper prerequisite software levels, report problems and receive follow-through procedures.
    • Assist in the management of the technical life cycle of the z/OS software product, package, or subsystem assigned.
    • Use IBM SMP/e to successfully receive and apply z/OS software on an IBM Mainframe. This requires experience interpreting SMP/e output messages to resolve software installation issues and requirements.
    • Use required software tools, including IBM SMP/e, IBM system utilities (including IEBGENER (generalized copy utility), IEBCOPY (utility to copy, compress, merge partitioned data sets), IDCAMS (access method services), to create, populate, update and configure required datasets and parameter libraries and members to successfully implement software installations and upgrades on the IBM mainframe platform.
    • Use system logs, create and interpret system traces and dumps, job output, and monitoring tools to diagnose and resolve IBM z/OS product abends on the IBM z/OS mainframe platform.
    • Provide customer support (internal and external) on questions and incidents relating to the software maintained on the mainframe systems, to include changes, upgrades, new and discontinued features, and known problems.
    • Ensure that all system resources required for software installation is available for successful implementation. Ensure shared storage resources and the tools used to manage resource sharing are properly maintained.
    • Provide technical, engineering, and consulting services/support in running software products in a parallel sysplex environment.
    • Ensure installed software products are compliant with the current mainframe OS.
    • Ensure new release/version analysis is performed outside of the production environment before deployment to production environments.
    • Initiate release processes based on an approved Release Management Change Advisory Board (RMCAB) change request for new Mainframe products and upgrades to existing products.
    • Develop test plans, test cases, and test data for each release test effort. Test plans will include security compliance, functional, integration, performance, and regression testing to detect and resolve flaws that may impact the security, integrity, and stability of the product. 
    • Coordinate with other system programmers and managers whenever the installation of a software product interfaces with another software product and will require changes to, or have an impact on, the other software. Contractor shall determine the impacts and risks to changes requested before change implementations are performed.
    • Ability to work in a team environment and share developed solutions for approval and implementation.
    • Adhere to, and participate in this organization’s Change Management and CAB policies and procedures.


    IAT Level 1: Must possess one of the following required certifications

    • A+ CE
    • CCNA Security
    • Network +CE
    • SSCP

    Clearance Required: Secret, IT-I

    Education Requirements

    Associates degree in Science, Technology, Engineering, or Math and three years' experience installing/maintaining/supporting various 3rd Party (ISV) software products in an IBM z/OS Operating Environment.


    Bachelor's degree in Science, Technology, Engineering, or Math and two years' experience installing/maintaining/supporting various 3rd Party (ISV) software products in an IBM z/OS Operating Environment.


    Five years' experience installing/maintaining/supporting various 3rd Party (ISV) software products in an IBM z/OS Operating Environment.

    Certifications Required

    CCNA Security, A+ CE, Network +CE, SSCP

    Certifications Preferred


    Clearance Required

    Secret IT-I


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