Dine Development Corporation

  • Senior Access Management Software Support Technician

    Job Location US-PA-Mechanicsburg
    Posted Date 3 days ago(4/18/2019 3:02 PM)
    ID
    2019-2585
  • Overview

    DDC-ITS is 100% tribally owned by the Navajo Nation. Recognized by the Small Business Administration (SBA), we are certified as a Tribally Owned 8(a) Small Disadvantaged Business.

     

    DDC-ITS is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.

     

    DDC-ITS strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.

     

    DDC-ITS provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.

    Advertised Job Title

    Senior Access Management Software Support Technician

    Responsibilities

    • Plan, implement, sustain and provide technical guidance for product installations, upgrades, and maintenance to include IBM mainframe system access methodology IBM System z/OS 3rd party software/utilities.
    • Initiate calls to the vendor to ascertain proper prerequisite software levels, report problems and receive follow-through procedures.
    • Assist in the management of the technical life cycle of the z/OS software product, package, or subsystem assigned.
    • Provide customer support (internal and external) on questions and incidents relating to the software maintained on the mainframe systems, to include changes, upgrades, new and discontinued features, and known problems.
    • Ensure that all system resources required for software installation are available for successful implementation. Ensure shared storage resources and the tools used to manage resource sharing are properly maintained.
    • Provide technical, engineering, and consulting services/support in running software products in a parallel sysplex environment.
    • Ensure installed software products are compliant with the current mainframe OS.
    • Ensure new release/version analysis is performed outside of the production environment before deployment to production environments.
    • Initiate release processes based on an approved RMCAB change request for new Mainframe products and upgrades to existing products.
    • Develop test plans, test cases, and test data for each release test effort. Test plans will include security compliance, functional, integration, performance, and regression testing to detect and resolve flaws that may impact the security, integrity, and stability of the product. 
    • Coordinate with other system programmers and managers whenever the installation of a software product interfaces with another software product and will require changes to, or have an impact on, the other software. Contractor shall determine the impacts and risks to changes requested before change implementations are performed.
    • Ability to work in a team environment and share developed solutions for approval and implementation.
    • Adhere to, and participate in this organization’s CAB policies and procedures.

    Qualifications

    IAT Level 1: Must possess one of the following required certifications

    • A+ CE
    • CCNA Security
    • Network +CE
    • SSCP

    Clearance Required: Secret, IT-I

    Education Requirements

    Bachelor's degree in Science, Technology, Engineering, or Math and seven years' experience in maintaining/supporting software products and tools related to IBM Mainframe system access methodology.

    OR

    Ten years' experience in maintaining/supporting software products and tools related to IBM Mainframe system access methodology.

    Certifications Required

    CCNA Security, A+ CE, Network +CE, SSCP

    Certifications Preferred

    none

    Clearance Required

    Secret IT-I

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