What you will be doing:

The Quality Assurance (QA) Analyst position will be responsible for ensuring that supported software products, associated documentation, work products, activities, and processes conform to established government and Health Information Technology standards. This position requires integrating established standards, proposing process enhancements to improve the efficiency and effectiveness of the quality assurance framework, and providing a range of services, including process improvements, corrective action planning, change request processing, and status reporting. This role plays a critical part in ensuring software quality, compliance, and successful project delivery throughout the software development lifecycle. It encompasses both QA and QC responsibilities contributing to the production of high-quality software products and documentation.

Duties and Responsibilities:

In support of the Indian Health Service, the QA Analyst would provide UAT Coordination and QA/QC related support for the Resource and Patient management System (RPMS) Software Quality Assurance Project.  The duties and responsibilities include, but are not limited to: 

 

• Participate in all phases of the project lifecycle for software development with emphasis on analysis of project requirements, software build deployment, Alpha/Beta coordination, release management, and SQA server maintenance in accordance with vigorous SOPs set forth by IHS.
• Coordinate, monitor, track, report, and support multiple projects through User Acceptance (Alpha/Beta) Testing.
• Review software products and documentation for correctness, adherence to the user requirements and government standards and conventions.
• Conduct testing by installing software, analyzing and verifying test cases/scripts, and reporting issues to project teams to ensure that software functions as expected based on requirements set by users and established SOPs.
• Provide test execution, results, defects, and related testing metrics for deployment iterations.
• Provide status of software verification results to project teams and associated stakeholders.
• Coordinate with developers/project team to ensure that issues are rectified in a timely manner.
• Participate in deploying / installing software in multiple Windows and UNIX (AIX) environments and technologies (e.g., GUI; Web-based Applications; .NET; Tomcat; Java; cache.dat)
• Analyze, develop and execute manual Test Cases; maintain Test Plans and Test Suites.
• Verify defects (findings) and collaborate with cross-functional teams to deliver high quality software.
• Participate in writing, implementing, and reporting on improvements to quality assurance testing processes for systems and applications.
• Support implementation of the new strategies to improve testing efficiency and productivity, with a positive outlook to adapt to changes.

Required Qualifications:

• Ability to obtain and maintain an IHS Public Trust
• Minimum BS/BA degree
• Minimum of 3-5 years of experience as QA Analyst, Test Engineer, UAT Coordinator or similar role(s).
• Experience with performing, coordinating, and managing release and build deployment related tasks.
• Must have working knowledge and experience with various aspects of system support processes, such as testing cycles, release management, change management, and software implementation.
• Must be detail-oriented, organized, and able to work with project teams, PMO, and other cross-functional teams.
• Ability to develop and maintain good relationships with IHS stakeholders by listening, understanding, and responding, and adhering to their business needs.
• Ability to effectively plan and prioritize projects, assignments, and tasks, while making sure to meet multiple deadlines.
• Experience with weekly, Monthly, ad-hoc status reporting to Team Lead and/or upper management.
• Excellent oral and written communication skills.
• Working knowledge of Waterfall, Agile/Sprint methodologies
• Must be a self-motivator with ability to complete task assignment with little direction.
• Experience in software testing, reviewing associated documentation, and updating Standard Operating Procedures (SOPs).
• Experience with basic System Administration and troubleshooting in Windows, VMware, and UNIX (AIX) environments.
• Ability to use computer and networking skills to configure and maintain test environments.
• Working knowledge of basic computer networking components.
• Experience working with integrated hardware, software, and applications.
• Demonstrated experience in project coordination, testing/validation methodologies, and release management concepts.
• Detail-oriented with ability to review and edit technical and software related documentation.
• Ability to quickly acquire technical knowledge from documentation and from on-the-job training.
• Ability to thoroughly investigate technical issues both analytically and hands-on troubleshooting in Windows and/or UNIX (AIX) Environments.
• Experience and working knowledge of the following tools, technology, and concepts is a highly desired:

 

• ADO (Azure DevOps)
• ServiceNow
• JIRA
• VPN/RDP 
• JAVA
• .NET
• Apache Tomcat
• MS Office Suite
• SharePoint
• MS Teams 
• Web-based & GUI Applications 
• Windows and Unix Servers 
• Adobe Acrobat Products 
• Alpha/Beta (or User Acceptance Testing) Coordination 
• Release Management 
• Project Planning and Management 
• SDLC 
• STLC 
• Agile/Sprint/Waterfall methodology 

Preferred Qualifications: 

• Previous experience as a Test Engineer, QA Analyst or UAT coordinator in a government setting preferred (VA, IHS, DoD, or military branch)
• Experience with EHR, Cerner or other similar system in healthcare domain
• Experience with InterSystems Cache/Ensemble/HealthShare is a PLUS
• Experience or familiarity with IHS RPMS is a PLUS
• Experience in testing and/or developing and/or deploying MUMPS, VistA Code and Legacy Systems is a PLUS.
• Basic understanding and knowledge in database management
• Experience with EPLC methodology is a huge PLUS
• Experience with implementing automated test tools and process improvement guidelines is a PLUS
• Strategies to work remotely as part of a team, or independently with little supervision or direction
• Contractors may be required to travel 5% in support of this contract.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Who we are...
DDC-ITS is 100% tribally owned by the Navajo Nation. DDC-ITS is a subsidiary of Diné Development Corporation (DDC) and is certified as a Tribally Owned Business. DDC-ITS is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.
DDC-ITS strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.
DDC-ITS provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.