Dine Development Corporation / NOVA-Dine is seeking a Desktop Support Technician to join our growing team at Ft. Meade. This position will be supporting the Defense Enclave Services (DES) team, who will support an extensive digital modernization program critical to DISA and Fourth Estate Agencies. In this position, you will work with a team in planning, coordinating, and carrying out the implementation and support of computer hardware.

• Manage IT system infrastructure and any processes related to these systems.
• Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area end user related functions.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 problem identification, diagnosis, and resolution of problem.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Effectively communicate and directly engage with customers and colleagues.
• Hands-on diagnose network related issues.
• Work independently to resolve technical issues in a dynamic environment.
• Focus on superior customer satisfaction.
• Other duties as assigned. 

Must have an active Secret DoD Secret Clearance

Education & Certification(s):
• High School diploma.

• Must hold one of the following IAT II certification:

• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• CND
• SSCP

Requirements:
• Minimum 5 years of experience in providing technical support to internal users in diagnosing, troubleshooting, and repairing and debugging routing hardware, software, or networking equipment problems.
• Experience with installation, labeling, cabling, connection and troubleshooting of enterprise distributed computing systems.

• Experience in installing, configuring, and troubleshooting blade server, and blade server enclosures.
• Able to maneuver in small spaces and lift up to 55 lbs.

Additional Requirements:
• Strong written and verbal communications required.
• This is an essential personnel position.
• Willingness to work flexible hours.
• Shift work may be required.

• Experience with COOP planning and operations a plus.
• On Call Duties will be required.

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This contractor and subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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