Dine Source is seeking a Technical Writer to support the U.S. Department of Commerce (DOC) National Oceanic and Atmospheric Administration (NOAA) Office of the Chief Information Officer (OCIO). We are looking for a candidate with strong systems engineering and communication skills. The candidate must have the knowledge, experience and leadership required to provide full-spectrum Tech Writing services to support the OCIO team.

● Write about technical subjects for technical and nontechnical audiences;
● Create content with HTML sites and/or video tutorials;
● Test and update existing documentation;
● Adhere to and update NOAA compliance and guidelines;
● Create infographics and screenshot markups;
● Write, edit, and help sections to update User Experience (UX) and User Interface
(UI);
● Create and build out user assistance infrastructure, including how-to sections,
FAQs, and Help sections;
● Update, edit, and proofread written materials such as product manuals, user
manuals, how-to guides, and FAQs;
● Work closely with subject matter experts, engineers, developers, and product
marketing team;
● Monitor analytics on usage of online product training materials as well as those
embedded within the product;
● Collect user data to determine areas of documentation that need revision and
updating;
● Serve on quality design, product development, or user experience teams; and
● Write explanations that are understandable for non technical and technical staff
and personnel at all levels of expertise;
● Plan, create, and modify, different technical documents including user
specifications, manuals, and test plans to facilitate the software and product
development process;
● Consult software and technology subject matter experts in order to review, modify,
and revise complex documentation for all departments, employees, and audience;
● Assess and evaluate the user and employee needs and level of knowledge relevant
to technical documentation;
● Interpret complex software/product features and functions and translate them
into a concise, relevant, and readable format;
● Collaborate with product designers and developers to study product samples and
make instructions easier to comprehend;
● Proofread and edit content created by team members and other writing staff;
● Integrate user-friendly content in illustrations, graphs, and infographics for
enhanced user experience;
● Write, review, and organize online help content to facilitate end-users;
● Select and adopt a uniform writing style across all media and other platforms for
consistency within and outside the organization;
● Engage in user research for feedback, revisions, and improvement in technical
content;
● Design, code and modify websites, from layout to function and according to a
client's specifications; and
● Create visually appealing sites that feature user-friendly design and clear
navigation;
Additional Skills:
● Writing well-designed, tested, and efficient code;
● Understanding HTML, CSS, Git, JavaScript - Libraries and Framework, PHP, etc;
● Creating and testing website applications;
● Troubleshooting any issues with the website;
● Bringing data from a variety of back-end services and databases together; and updating and maintaining websites.

Ability to obtain and maintain a Security Clearance

• Education:

  • Bachelor’s degree in English, Technical Writing, Communications, Computer Science, or a related field. A degree in a technical discipline is often preferred but not always required.

• Experience:

  • Proven experience as a Technical Writer or similar role, typically 2-5 years depending on the level of the position.
  • Portfolio of published articles, user manuals, tutorials, or other technical documentation.
  • Experience in software documentation, API documentation, or technical guides is highly desirable.
  • Familiarity with technical writing tools such as Adobe FrameMaker, MadCap Flare, or similar.

• Technical Skills:

  • Proficiency in writing clear, concise, and grammatically correct technical documentation.
  • Ability to grasp complex technical concepts and make them easily understandable in text and visuals.
  • Knowledge of technical writing standards and best practices.
  • Experience with version control systems (e.g., Git) and documentation management tools (e.g., Confluence, SharePoint).

• Soft Skills:

  • Strong communication skills, both written and verbal.
  • Attention to detail and accuracy in documentation.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Excellent organizational and time-management skills to meet deadlines.

• Additional Skills:

  • Experience with HTML, XML, or Markdown for formatting technical content.
  • Basic understanding of software development processes and agile methodologies.
  • Knowledge of graphic design and illustration tools for creating diagrams and screenshots is a plus.

• Certifications:

  • While not always required, certifications in technical writing or related fields (e.g., Certified Professional Technical Communicator) can be advantageous.

• Industry Knowledge:

  • Depending on the employer's industry, familiarity with specific technical domains (e.g., software development, IT infrastructure, healthcare technology) may be beneficial.

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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Diné Development Corporation (DDC) is the parent company of Diné Source an is 100% tribally owned by the Navajo Nation.

DDC is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations. DDC strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.

DDC through its subsidiaries provides unique, custom solutions to meet our customers’ communications and technology needs. Our solutions provide relevant capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.