SAS Support Engineer to support the Defense Health Agency.  We are looking for a SAS Support Engineer that will be a supportive role to the SAS and Linux Systems Administrators. SAS Support Engineer will be a liaison for 500+ users and SAS support staff, to address performance, query best practices, and system reliability. This role requires knowledge of SAS Enterprise Guide including writing and troubleshooting SAS code. The SAS Support Engineer will be the primary POC for all SAS users responsible for tracking issues.  They will coordinate with leadership to establish regular SAS training meetings with SMEs and SAS Customer Success.

• Provide technical guidance to less experienced SAS users.
• Onboarding and offboarding of users to the environment using SAS Management Console as well as direct access to SAS Linux Infrastructure.
• Create and manage user accounts, groups, and roles within the SAS environment.
• Set up and manage user access controls and security policies.
• Create and Provide environment specific User Guides and Training for new SAS Users
• Reviews logs and monitor systems performance
• Troubleshooting support:
  • TIER 1 SAS Support (to include but not limited to):
    • Support basic customer troubleshooting efforts
    • SAS Code issue troubleshooting and resolution
    • Manage SAS specific support request in ServiceNow
• Other duties as assigned.

• Requires bachelor’s degree or equivalent, and 3 to 5 years of related experience
• Detailed understanding of good data management processes 
• Interpersonal and communication skills necessary to interact with interdisciplinary team members, study site personnel, and physicians 
• Ability to coordinate multiple tasks and reprioritize based on changing demands to meet study timelines 
• Excellent organizational skills and strong attention to details 
• Experience within the DoD and Government agencies 
• Must be a US citizen with the ability to pass a background investigation is required

 Desired Qualifications

•  SAS Certified Associate: Programming Fundamentals Using SAS 9.4

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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