Seventh Emergence is looking for a Computer Service Technician.

Main Responsibilities: 

• Provide hardware/software support - installation, update, configure, troubleshoot
• Provide support for all IT equipment - servers, PCs, printers, scanners, laptops, switches, routers, PDAs, video conferencing and projection systems, and external peripherals
• Ensure applications and hardware meet end user requirements
• Support CAC (common access card) deployment and card readers, middleware and PKI certs
• Support onsite and remote customers as required
• Support software and hardware refresh/upgrade/configuration efforts - Windows, MS Office, MS Active Directory
• Coordinate warranty repair operations with vendors

 

What We're Looking For: 

Computer service personnel to provide varying levels of support depending on your background and expertise.

Level 1, Initial Contact and First Touch Resolution: Accepting calls from customers and resolving issues by phone, generate incident reports (trouble ticket) describing the problem, being sure to note pertinent user information (e.g., location or asset), providing initial troubleshooting to resolve the issue, if possible, either by walking the customer through the problem or by taking control of their desktop remotely

 

Level 2, This position works the issues not resolved at Level 1. Detailed or Remote Resolution: A service desk Computer Service Technician works incidents not resolved at Level 1 Enterprise Service Desk by using detailed problem analysis and remote management techniques to resolve the incidents. Resolve VIP service requests within the SLA. 

 

Level 3, Touch Labor: This position works the issues not resolved at Level 2 or may require further troubleshooting or hands-on support. To include disassembling/reassembling computer systems. Imaging systems, data transfer and re-installing required software. Support printers and scanners ie) HP, Lexmark, Fugistu. If necessary, a CST may be dispatched to the user’s location.

• Active DoD Secret Clearance
• One of the qualifying IAT Level II certification:
  -CCNA Security
  -CSA+
  -GICSP
  -GSEC
  -Security+ CE
  -SSCP
• Minimum High School completion
• 1-3 Years’ experience

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

Diné Development Corporation (DDC) is the parent company of NOVA Corporation, DDC IT Services, DDC 4C, BRIC, Dine Source, North Stone, Red Canyon, Seventh Emergence, SpinSys-Dine, and DDC Source. We are100% tribally owned by the Navajo Nation.
DDC is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations. DDC strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located in Scottsdale AZ, Albuquerque NM, Beavercreek OH, and Falls Church VA.
DDC through its subsidiaries provides unique, custom solutions to meet our customers’ communications and technology needs. Our solutions provide relevant capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.